Refund & Cancellation Policy

Last updated: 4 November 2026

We want you to be happy with your FlushCart order. This policy explains how cancellations, returns, replacements and refunds work.

1. Cancelling an order

  • Before dispatch: you can cancel free of charge. Contact us by phone or email with your order number. Prepaid orders cancelled before dispatch are refunded in full.
  • After dispatch: the order can no longer be cancelled. For Cash on Delivery (COD) orders you may refuse delivery, but please note that repeatedly refused COD orders may lead to COD being disabled for future orders.

2. Returns and replacements

You can request a replacement or refund within 7 days of delivery if your order is:

  • damaged in transit,
  • defective or not working as described,
  • the wrong item, or
  • missing items.

To help us resolve it quickly:

  • Report damaged or missing items within 48 hours of delivery.
  • Share clear photos and a continuous unboxing video (starting from the sealed package).
  • The product must be unused and returned with its original packaging and accessories.

Once approved, we will arrange a reverse pickup at no cost to you. If pickup is not available at your pincode, we will ask you to send the item back and reimburse standard shipping charges.

3. Items we cannot accept back

  • Returns for change of mind, unless stated otherwise on the product page.
  • Products that have been used, damaged by misuse, or returned without original packaging.
  • Requests made more than 7 days after delivery.

4. Refunds

  • We inspect returned items within 2 business days of receiving them.
  • Approved refunds are processed within 5–7 business days.
  • Prepaid orders: refunded to the original payment method.
  • COD orders: refunded by UPI or bank transfer to the details you share with us.
  • You can choose a replacement instead of a refund, subject to stock.

5. How to request a cancellation, return or refund

Contact us with your order number, the issue, and photos/video:

If you are not satisfied with our response, you can contact our Grievance Officer (see our Contact Information page).